Legal Policies & Disclaimer: Updated 12th April 2021
The management reserve the right to refuse anyone without providing a reason.
Bookings and cancellation: By making a booking you are entering into a legal contract. However, we appreciate that circumstances may arise causing cancellation or curtailment of a booking. If you wish to cancel or change your booking, you must do so by telephoning the hotel no less than 48 hours before your stay is due to commence (excluding Christmas, New Year, major local events and major conference events see below). Whilst we make every effort to re-let accommodation, we reserve the right to charge 100% of our full tariff on every room booked. All ‘Advanced Purchase’ and ‘Pay and Save’ bookings are non-refundable. For bookings made within 48 hours of arrival it follows that the full amount will be due.
Liability: Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances, will we be responsible to you for any indirect or special damages. We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, all reservations are non-transferable and we reserve the right to cancel or modify reservations where it appears a customer is engaged in fraudulent or inappropriate activity or under any other circumstances where it appears that the reservation contains or resulted from a mistake or error by the hotel or its agents.
On arrival at the hotel, we would ask that you show your confirmation email and the payment card used to pay for the booking. Proof of identity may also be requested. We also reserve the right to pre-authorise your payment card for a minimum of £50 or seek a cash security deposit.
Force Majeure: In no event shall the hotel be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, equipment failure, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the hotel maintains good service records and shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.
Children/Extra Beds/Cots: Cots/extra beds can be provided upon request. Fee applies. Requests must be made at time of booking.
Dog Friendly : One small, well behaved dog is permitted per room with the additional cost of £15.00 per night. One large dog is an additional £20. Dog’s are not to be unattended in the room at any point during the stay by themselves.We also reserve the right to charge compensation if any nuisance or disturbance is caused to other customers and guests whilst you are occupying the hotel.
Package Cancellation Policy: Christmas, New Year, Event and major conference events are considered packages and therefore must be cancelled no less than 14 days before your stay is due to commence otherwise, we reserve the right to charge 100% of our full tariff on every room booked. For your protection we recommend taking out insurance cover.
Damages & Disturbances: All damage and nuisance to other guests, as assessed by the hotel’s management, may result in additional charges. The hotel is non-smoking/vaping throughout, and guests will be assessed a minimum £100 cleaning fee if they smoke/vape while within the premises.
Car Parking : Free car parking is available at the hotel, although there is no guarantee that at peak periods a car parking space will be available. Cars are parked at the Guest’s own risk and the Hotel cannot guarantee the security of your car or its contents. Guests are advised to ensure cars are locked securely, that all windows are securely closed and possessions left out of sight and that the car’s alarm is engaged.
Rates: Rates are variable, and the rates shown on our website are a guide. Rates cannot be confirmed until a deposit is received. The best rates are generally available via our own website; however, from time to time special offers may be available through other promotions (see below). Any special offers or discounted rates are non-commissionable and are not available to travel agents, tour operators, conventions or groups.
Promotions: From time to time we offer promotional rates. These rates are usually during weekdays and are only available on certain rooms and at certain times, unless otherwise specified the discount is already factored into the price shown online.
Pets: Dogs under the control of owners are allowed in the gardens, corridors and standard double rooms, Aside from guide dogs, they are not allowed in the restaurant, function room or any non-public area.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement. A full copy of our privacy statement is available here. A summary is below.
What we collect: We may collect the following information if you join our mailing list:
- name and gender
- contact information including email address
- demographic information such as post code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and for the following reasons:
- We may use the information to improve our products and services.
- We may periodically send promotional email including special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information: We will not sell, distribute or lease your personal information to third parties unless required by law.
Individual rights under The General Data Protection Regulation (GDPR): You have the right to…
- complain to supervisory authorities, such as the ICO in the UK;
- withdrawn your consent to the processing of your personal data
- to access your personal data and have it rectified or erased (‘the right to be forgotten’) by the business and any third parties that may have accessed it
- to be informed of the existence of any automated personal data processing (including profiling)
- to object to certain types of processing, for example Direct Marketing and decisions based solely on automated processing
- to be told how long your personal data would be held for
- to be provided with details of any appointed DPO
Website Disclaimer: The information contained in this website is for general information purposes only. The information is provided by Tottington Manor and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Except for room prices/availability which are updated live on site and entry prices.
Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
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